Privacy Policy
Last Updated: June 30, 2025
Karla’s Kustom Massage (“we,” “our,” or “us”) is a licensed massage-therapy practice based in Metairie, Louisiana. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at https://karlaskustommassage.com, schedule an appointment, or otherwise interact with us.
| Type of Data | Examples | How We Collect |
|---|---|---|
| Contact Details | Name, email address, phone number, mailing address | Website forms, phone calls, in-person intake |
| Appointment & Service Data | Preferred dates, treatment notes, health concerns you choose to share | Online booking system, intake forms |
| Payment Information | Card or bank details, billing address (processed through PCI-compliant provider) | Secure payment processor |
| Technical Data | IP address, browser type, device identifiers, cookies | Automatic collection via our website |
| Marketing Preferences | Newsletter opt-in status, communication choices | Website forms, in-office consent |
Providing health-related information is voluntary but may be necessary for us to tailor your massage session safely.
Service Delivery: Confirm appointments, customize treatments, and provide follow-up care.
Customer Support: Respond to inquiries and reschedule sessions.
Payments & Billing: Process transactions and send receipts.
Marketing (with consent): Send newsletters, promotions, and wellness tips. You may opt out at any time.
Legal & Compliance: Maintain records required by Louisiana law and, where applicable, HIPAA or other federal regulations.
We do not sell or rent your personal information. We share it only:
Service Providers: Secure booking platforms, payment processors, or email-marketing tools that act on our instructions and agree to safeguard your data.
Legal Requirements: To comply with subpoenas, court orders, or lawful requests from regulators.
Business Transfers: If we merge or reorganize, your information may transfer as part of the transaction, subject to the same protections.
Our website uses cookies and similar tools to remember preferences and measure site performance. You can disable cookies in your browser settings; essential cookies, however, are required for core site functionality (e.g., booking).
We implement reasonable administrative, technical, and physical safeguards—such as encrypted web pages, minimum-access controls, and locked file storage—to protect your information from loss, misuse, or unauthorized access.
Access & Correction: Request a copy of or correction to personal information we hold.
Opt-Out: Unsubscribe from marketing emails via the link provided or by contacting us.
Deletion: Ask us to delete non-record-retention data, subject to legal obligations (e.g., therapeutic records must be retained for at least five years under Louisiana regulations).
To exercise any of these rights, email us at karlaskustommassage@gmail.com or write to the address below.
Our services and website are not directed to children under 13. We do not knowingly collect information from anyone under that age. If you believe we have inadvertently done so, please contact us so we can delete it.
Client treatment records are retained for the period mandated by Louisiana Revised Statutes and the Louisiana Board of Massage Therapy (currently five years after the last treatment date). Marketing data is kept until you withdraw consent or we no longer need it.
We may update this Privacy Policy from time to time. The “Last Updated” date at the top indicates the most recent revision. Material changes will be posted on our website or communicated directly when appropriate.
Karla’s Kustom Massage
Attn: Privacy Officer
2617 Edenborn Ave, Suite C
Metairie, LA 70002
Phone: 504-621-6477
Email: karlaskustommassage@gmail.com
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